Refund & Cancellation Policy

1. Order Cancellation

You can cancel your order yourself from your account while it is in the Pending, Confirmed or Packed stage. Once an order has been shipped, self-service cancellation is no longer available, since the shipment is already in transit with our courier partner. If you need help with an order that has already shipped, please contact our support team and we will advise on the best available option (such as refusing delivery, or a return once delivered).

2. Refunds For Cancelled Orders

For prepaid orders (UPI, Card, Netbanking or Wallet) that are cancelled before shipment, a refund is initiated to your original payment method. Refunds are processed by our team rather than credited instantly, and can take a few business days to reflect, depending on your bank or payment provider.

For Cash on Delivery (COD) orders cancelled before shipment, no refund is applicable since no payment was collected in advance.

3. Refunds For Approved Returns

Where a return request is approved after inspection under our Return & Replacement Policy, a refund is initiated to your original prepaid payment method. For COD orders where payment was already collected on delivery, our support team will confirm the refund method with you directly, since we do not store your card or UPI details to process an automatic bank credit.

4. Refund Timelines

Approved refunds are processed by our team. The time taken for the amount to reflect in your account may depend on your bank or payment provider, and is not guaranteed by us.

5. Legal Compliance

Accepted cancellation and refund requests are processed in accordance with applicable law and the process described above. Nothing in this policy limits any consumer protection rights you may have under applicable Indian law.