Shipping & Delivery Policy

1. Order Processing

Once an order is placed, it is confirmed and moved through preparation (Confirmed, then Packed) before it is handed over to our courier partner for shipment. You can track your order's current stage from your account order page.

2. Shipping Charges

Shipping is FREE on orders of ₹999 or more. A flat shipping fee of ₹49 applies to orders below ₹999. This fee is calculated automatically at checkout and shown before you place your order.

3. Estimated Delivery Timelines

An estimated delivery date is shown on your order confirmation. This is an estimate, not a guaranteed delivery date. Actual delivery time can vary based on your location, courier serviceability, weather, public holidays, high-demand periods and other operational factors outside our control.

4. Courier Partner & Tracking

Orders are shipped through our logistics partner network. The specific courier company assigned to your shipment is selected automatically at the time of dispatch and can vary between orders - we do not guarantee delivery through any single named courier. Once your order is handed over to the courier, a tracking number (AWB) and courier name will be added to your order and order-confirmation email; this is not available before dispatch.

5. Delivery Delays

If your delivery is taking longer than the estimated date, please check your order status first and contact our support team if it has not moved for an unusually long time. We will follow up with the courier on your behalf, but cannot guarantee a revised delivery date.

6. Address Accuracy

Please ensure your delivery address, pincode and mobile number are complete and correct at checkout. We are not responsible for delivery delays, failed delivery attempts or additional charges caused by an incorrect or incomplete address supplied at the time of ordering.

7. Refused, Undelivered & RTO Shipments

If a delivery attempt fails, is refused, or the courier is unable to deliver the shipment after repeated attempts, the package may be returned to us (RTO - Return to Origin). Once an RTO shipment reaches us, our team will contact you to arrange re-shipment (additional shipping charges may apply) or a refund/order cancellation, as applicable and in line with our Refund & Cancellation Policy.