Return & Replacement Policy

1. Eligibility Window

Return or replacement requests can be raised within 72 hours (3 days) of your order being marked Delivered. This window is enforced from the delivery timestamp recorded on our system, not from when you submit your request. Requests raised after this window will not be accepted.

2. Product Condition Required

• The product must be unused and unworn.
• Original packaging, shoe box and tags (where applicable) must be included.
• Products that show signs of use, wear or damage caused after delivery may be rejected on inspection.

3. What Is Covered

• Wrong product or size delivered due to a fulfilment error on our part.
• A manufacturing defect discovered upon delivery.
• A size or product exchange requested by you, subject to availability of the requested size/variant.

4. What Is Not Covered

• Normal wear and tear, or damage caused by use, washing or improper storage.
• Products returned without original packaging/tags where applicable.
• Requests raised outside the eligibility window above.

5. How To Raise A Request

Sign in to your account, open the relevant order and select Return or Replacement, or contact our support team directly with your order ID and the reason for your request.

6. What Happens Next

Every request is reviewed by our team, and approval is subject to the product passing inspection once it is received back with us. Depending on the situation, we will confirm whether the item needs to be self-shipped or picked up, and any related shipping arrangement, at the time your request is reviewed. A Return request that is approved is processed as a refund per our Refund & Cancellation Policy; a Replacement request that is approved is processed as a fresh dispatch of the correct item, subject to stock availability.